Support Policy

Describes what support you can expect from us for the Jumazi Service

If you have any questions about this Support Policy or do not agree with it, please contact us by clicking here before using the Website. We may amend this Support Policy from time to time, so you should check this page from time to time to ensure that you are aware of any changes that have been made.

Helpdesk Channels

We will only provide Support Services through our Helpdesk. We don’t provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.

You will need to submit a ticket in Member Area using the Helpdesk in order to take advantage of our Support Service and bear in mind what we do support when submitting your ticket. We may ask you to send us your login details if we need them in order to assist you. Our Helpdesk tickets and information you share with us through these Helpdesk tickets are confidential. Only you and our support team will see your ticket.

 Remember that if you customized the our product in some way and that is the reason for having problems with it we won't be able to help. We only fix our product's issues that could be caused by the products we developed. The same applies for third party scripts or extensions you may add that can cause conflicts with our products. Make sure it's a our product issue, if not your message may be ignored or erased.

Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQ’s are relatively generic and may not be directly relevant to your specific query or challenge.

Scope We Support

We only support our products and our support service does not cover our products supplied by 3rd Party. Our support scope is limited to help the users get their site the same with our demo

  • Demo site display: Our support scope is limited to help the users get their site identical to our demo. If you can make your site look like our demo, please give us your site details by submitting a support ticket, we will help you.
  • Bugs: If you encounter any bugs using our products, please let us know through ticket system, we will fix and update the latest version.
  • Customization:We only support limited and minor customization requests for developer member. If your customization requests need much time you need to pay for the custom work.

What Should You Do To Receive Quick And Efficient Support From Us?

  • We cannot provide efficient support if you only give us poor questions without clear details of the issues. So please describe the issue clearly, screenshots when needed
  • Only our developer members are provided unlimited domain support. Support for other membership is limited to the number of domains allowed in their membership plans. Therefore you need to register your domain in our Member Area to get support. We will check the domain before supporting.
  • For general and pre-sales questions, please ask us  via live chat or using contact form.  Ticket system is mainly for technical issues